Retail

Russian retail giant X5 uses advanced speech technologies to automate call centers

October 2, 2020

X5 Retail Group, a leading Russian food retailer, is deploying a robotic telephone platform based on advanced speech technologies. Used to handle incoming calls and make outgoing calls without human intervention, the group’s new voice assistants simulate dialogue with customers and help resolve their issues.  “After the caller formulates a question, the bot uses complex machine learning algorithms and accumulated data to identify the …

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Russian 3D scan provider secures $1.5 million to “digitize the entire planet”

September 4, 2020

Two major Russian corporate funds, Rusnano Sistema and the IIDF, have just announced an investment in Texel, a startup which has designed an advanced 3D scan technology. The capital injection, which amounts to 110 million rubles, or $1.46 million at the current exchange rate, will be used to boost Texel’s international expansion. Over the past two years, …

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In Russia’s next-gen retail outlets, an “intellectual surveillance system” will replace cash and cashiers

May 26, 2020

Sberbank, the state-controlled finance and technology behemoth, Azbuka Vkusa, a leading grocery retail outlet network, and Visa have teamed up to launch “Russia’s first store fitted with computer vision solutions.” Located in the Moscow City business center, the ‘Take&Go’ store features an “intellectual surveillance system” which “constantly tracks the products on shelves.”  When entering the store, customers …

In Russia’s next-gen retail outlets, an “intellectual surveillance system” will replace cash and cashiers Read More

Top Russian retailers call startups from across the world to share their innovations

May 15, 2020

The Retail Innovation Tech Alliance (RITA), an international startup scouting initiative launched by major Russian retailers, has just launched its first call for startups.  RITA is seeking innovative solutions in a variety of fields, including e-commerce, transport and logistics, quality of goods, point-of-sale operations, back office automation, CRM, marketing, home mobile entertainment, automated interior design …

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How COVID-19 is shaking Russia’s online and offline retail

November 12, 2020

Russian retailers have been rocked for the past six weeks as epidemic fears were mounting among the population. Even before the shutdown of many offline outlets – which was ordered in Moscow city on March 31 – online demand surged across a host of products. Conservation-type food products became in strong demand in late February, with market leader Utkonos reporting a 60% sales spike in comparison with the same …

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Russians urged to reject cash to slow coronavirus spread

April 9, 2020

Russia has urged consumers and businesses to use digital payments rather than cash in an effort to slow the spread of the coronavirus and told banks to limit ruble notes in circulation. Consumer safety watchdog Rospotrebnadzor this month encouraged Russians to move to cashless payments, citing World Health Organization guidelines stating that a virus can …

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Ozon caps prices for the most sought-after goods to prevent gouging

March 24, 2020

As the Russian government called retailers to keep their prices stable in spite of spiking demand for certain goods, Ozon – a top online retailer and marketplace – announced Friday that it was capping the prices of essential goods to protect customers’ interests.  Even though Russia had only 367 confirmed COVID-19 cases as of March …

Ozon caps prices for the most sought-after goods to prevent gouging Read More

Russian retailers test facial-payment technology, possible rollout in 2020

March 24, 2020

Russia is testing facial-payment technology at supermarkets and could roll it out on a large scale by the middle of the year. VTB, Russia’s second-largest lender, is testing the technology in the Lenta supermarket chain, the head of the bank’s digital division told Izvestia. Promsvyazbank, another Russian lender, is holding talks to launch the technology in …

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Major Russian retailers team up to scout startups globally

February 29, 2020

Four major Russian retailers – Beeline, Hoff, M.Video-Eldorado Group and X5 Retail Group – are teaming up to launch the Retail Innovation Tech Alliance (RITA), a startup scouting initiative in Russia and abroad.  RITA will be seeking innovative solutions in a variety of fields, including e-commerce, transport and logistics, consumer experience, quality of goods, point-of-sale …

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Three Russian online delivery startups shut down amid strong market growth

November 12, 2020

Over the past few weeks three online delivery startups ceased activities, having failed to turn a profit or demonstrate viable business models. The e-grocery delivery service Golama made the news last year as it completed a $2.3 million round of funding, then agreed with VEB Ventures an additional $7 million capital injection.   In mid-January 2020, however, …

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Russian chatbot market takes off, banks and retailers among early adopters

December 30, 2019

The Russian chatbot market is set to increase three-fold in 2020, reaching or exceeding 4 billion rubles (around $65 million at the current exchange rate), says a report by industry association Neuronet. This market already grew three-fold this year to around 1.5 billion rubles ($24 million). While banks, financial and insurance companies were initially the main …

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Massive retail and e-commerce event by EWDN and Russian Post (Skolkovo, Nov. 14-15)

November 20, 2019

On Nov. 14-15, thousands of professionals will gather at the New Retail Forum to discuss global and Russian trends. Join the event to hear more than 150 speakers from leading retailers, service providers and institutions; discover next-gen solutions; and expand your network tremendously! New Retail Forum is the largest event ever organized in Russia on retail and …

Massive retail and e-commerce event by EWDN and Russian Post (Skolkovo, Nov. 14-15) Read More

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