Russian retail giant X5 uses advanced speech technologies to automate call centers
X5 Retail Group, a leading Russian food retailer, is deploying a robotic telephone platform based on advanced speech technologies. Used to handle incoming calls and make outgoing calls without human intervention, the group’s new voice assistants simulate dialogue with customers and help resolve their issues. “After the caller formulates a question, the bot uses complex machine learning algorithms and accumulated data to identify the …
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