Earlier this month Sber, the state-controlled financial and technology giant (previously known as Sberbank), announced the full acquisition of Jivo. This Russian startup — which has legal entities both in Russia and in Delaware — has developed an omnichannel application for customer support and online sales.
Jivo’s solution combines a chat function for websites with “lead aggregation and client communication via instant messengers, apps, social media, e-mails, phone calls, SMS, and chat bots.” Thus, Jivo also offers “a built-in CRM in one app, as well as integrations with all popular analytical systems, CMS and CRM.”
The amount of the deal was not disclosed. However, business daily Kommersant heard form an unnamed source that Jivo’s price was “between 1.5 billion and 2 billion rubles” ($20.5 million and $27.3 million, respectively, at the current exchange rate) — which is a sizeable amount for a startup acquisition by local standards.
Founded in 2012, Jivo has asserted itself as an international major in its field. In 2019, Jivo acquired Moxchat, a Brazilian startup with a similar offer. Jivo now claims that more than 278,000 websites around the globe use it to communicate with customers. JivoChat also empowers 71,671 Facebook messengers and 32,628 Telegram channels (as of mid-June, 2021).
Domestic or international acquisition?
Whether Jivo’s Delaware entity is concerned by the deal was not specified, but Jivo co-founder Timur Valishev told East-West Digital News that “operations on foreign markets will continue.” The young entrepreneur even wants to “push international expansion further with the resources of our new partner.”
Meanwhile, Sber stated that Jivo will have “a prominent role” its Russia-focused digital ecosystem.
“The service will take on communications between clients and Sber companies, in part by supplementing the opportunities to interact with Salute virtual assistants on all surfaces they can be found, including mobile apps (SberBank Online and Sber Salute), smart devices, and inside the apps that can be found on the SmartMarket platform,” Sber states.
Thus, Sber will provide entrepreneurs with “an effective communication channel with the multimillion audience of Sber services,” through a “personalized, convenient, and fast service.”
The transaction, still subject to approvals, is expected to be closed in July 2021. Valishev will continue working for the company together with co-founder and CTO Nikolay Ivannikov.
