The Russian Post was among the ten companies awarded the title of “Anti-Brand of the year” by Potrebiteli.ru, a non governmental consumer rights initiative, for the second time in two years.
“Judging from the endless flow of complaints, the Post’s work does not leave some things to be desired; it just leaves anything positive to be desired. Parcels can take months to be delivered, if they are delivered at all, and many will have something missing inside,” the NGO complains.
In an official statement, the Russian Post did not attempt to deny the existence of such problems, which it explains mainly by blaming insufficient financing, reported Oborot.ru, an online publication on e-commerce.
Rostelecom, the national telecom operator, was also awarded with the anti-brand title for its “systematically fictive bills” and the company’s subsequent “mockery” of its customers.
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