The Public Chamber, a state organization which aims to organize and enhance the relationship between Russian citizens and government, plans to open a hotline next month to field consumer complaints about violations of consumer rights by e-commerce sites.
This initiative was announced by Anatoly Kucherena, a lawyer who heads the Public Chamber’s commission on citizens’ security. “I received several complaints from customers who hadn’t received refunds in spite of the poor quality of the items they had bought online,” the Russian news agency quoted Kucherena as saying.
Kucherena said he personally tried to telephone the management of one of these e-commerce sites, but in vain. “We will monitor the way e-commerce sites comply with consumer rights and how reports of violations are submitted to Rospotrebnadzor [the federal service for surveillance of consumer rights],” he added.
Source: Digit.ru / RIA Novosti
- RUSSIAN E-COMMERCE REPORT 2012 – The total volume of Russian online retail reached 310 billion rubles, a little more than $10 billion, in 2011, up 25% from the previous year. EWDN’s research study of Russian e-commerce, which includes a part on consumer rights, will be available soon. To receive free insights or to order the full version, please contact us at [email protected].
